30 Years · Financial Services & Technology · Boston

We translate
complexity into
conviction.

For thirty years we have made the most complex products in financial services — the funds, the platforms, the lending solutions, the treasury products — legible to the channels that distribute them and the buyers who need them. That is a very specific skill. Very few firms have it.

See Our Work Hear from the expert
30+
Years in
Financial Services
17
Year State Street
Partnership
1
Firm That
Does Both
Bank of America
State Street Global Advisors
The Hartford
Fidelity Investments
Fifth Third Bank
GE Capital
Intuit Financial Services
Sallie Mae
Verizon
AT&T
Citizens Bank
PNC Bank
Santander
WorldPay
JP Morgan Chase
SunTrust
Granite Telecommunications
Honeywell
Bank of America
State Street Global Advisors
The Hartford
Fidelity Investments
Fifth Third Bank
GE Capital
Intuit Financial Services
Sallie Mae
Verizon
AT&T
Citizens Bank
PNC Bank
Santander
WorldPay
JP Morgan Chase
SunTrust
Granite Telecommunications
Honeywell
The Authority Behind the Work

She knows this
world from the inside.

Harvard. Stanford. Thirty years at the intersection of strategy and execution in financial services. Campbell Edlund has spent her career translating what is genuinely difficult — complex products, sophisticated buyers, layered distribution channels — into marketing that produces measurable outcomes. She has a specific point of view on how that translation works. And on why most firms get it wrong.

"Better a good idea executed perfectly, than a perfect idea executed not at all."
— Campbell Edlund, Founder & President
Campbell Edlund · Founder & President
Campbell Edlund
Founder & President · Harvard · Stanford GSB · 30 Years
Watch · 90 sec
The Difference

Most agencies
simplify. We clarify.

Disciplined analysis + Imaginative creative
Strategic objectivity + Brand-driven execution
Data-driven thinking + Proven sales tools
Market intelligence + Flawless delivery

Simplifying a complex product usually means losing what makes it valuable. Clarifying it means making its full power legible to the people who need to act on it.

A treasury management platform. An alternatives fund. A commercial lending solution. These are not simple products — and they shouldn't be marketed as if they were. EMI builds marketing that respects the complexity and makes it work in your favor.

We turn sophisticated products into compelling propositions, distribution strategies into sales momentum, and marketing investment into measurable revenue outcomes.

Capabilities

Every tool the
complexity demands.

Translating complexity requires both analytical depth and creative skill in the same room. The strategists who develop your positioning are the same people who write the brief and direct the creative.

01
Marketing Strategy & Positioning

Frameworks built on how your buyers actually decide — not how you wish they did.

02
Sales Enablement

Programs and tools that make channels perform — from conversation frameworks to full product launch campaigns.

03
Brand & Creative

Thoughtful, imaginative work across every channel. The full creative capability to make your brand resonate.

04
Digital & Content Marketing

Demand generation and content built for sophisticated B2B buyers. Full-funnel, first touch to close.

05
Research & Market Intelligence

Primary and secondary research that surfaces real competitive dynamics. We earn the right to be confident in our positioning.

06
Answer Engine Optimization

30 years of domain expertise is the foundation that makes EMI brands surfaceable where buyers now begin discovery — in AI.

The Team

Fluent in your
world.

You can't fake fluency. The EMI team has spent decades inside financial services — its products, its channels, its compliance environment, its culture. That depth shows in the work.

CE
Campbell Edlund
Founder & President
Bank of America · Fidelity · GE Capital · The Hartford · Verizon · AT&T
BA Harvard College · MBA Stanford GSB (Arbuckle Award)

"More than 25 years making marketing drive sales. A passion for making sales channels work hard, and work together."

Pragmatic enough to get past no. Imaginative enough to find the way. Fiercely committed to exceeding client revenue objectives — and expert at getting sales and marketing aligned on the strategy to achieve it.

"Better a good idea executed perfectly, than a perfect idea executed not at all."
AN
Anthony Nygren
EVP, Investments Practice

15+ years turning data-driven market insights into initiatives that move the top and bottom line.

State Street Global Advisors · IBM · Honeywell · Novo Nordisk
BA Magna Cum Laude, Yale · MBA Babson College
"If you can't explain how it will affect customer behavior, you shouldn't do it."
CP
Charlene Paradise
Director, Payments Practice

20+ years in payments marketing — from retail banking to commercial lending to payments processing.

WorldPay · PNC · Fifth Third · SunTrust · JP Morgan Chase · TJX
BA Communications & Business, Stonehill College
"The only way to get strategy implemented is to dedicate resources to it."
IM
Ian MacDonald
Director, Banking Practice

20+ years banking marketing across commercial, business and consumer, partnering across marketing, sales and product.

Bank of America · Citizens Bank · PNC · Santander · UMB
BS Business, Trinity University · MBA University of New Hampshire
"Defining success is the first step in achieving it."
MM
Mark Malloy
Executive Creative Director

25+ years of creative work in financial services — banking, investments, and credit card industries.

American Express · Chase · Fidelity · The Hartford · The Prudential
BFA Rhode Island School of Design
"Consider it done."
MR
Mark Ronan
Director, Market Intelligence

15+ years in competitive intelligence and market research that supports genuinely informed decisions.

AT&T · BellSouth · Advanta · Boston Technology · Ameritech/SBC
BA Dublin City University · MBS University College Dublin
"Access to information is no longer a challenge; access to intelligence is."
KL
Ken Lubar
Chief Technology Officer

20+ years in direct and interactive marketing, digital infrastructure, and technology strategy.

AT&T · Pfizer · Boston Technology · BellSouth · Ameritech
BS CS & EE, Princeton · Certificate in Management, Harvard
"Bad technology is hard; good technology is invisible."
Get Started

The complex
work starts here.

Tell us what you're bringing to market. We'll tell you how to make the market move.

Start a Conversation See Our Work
15 Broad Street, Boston MA · [email protected] · 617.224.1101